How about the refund policy? Is the sample free?

Dear customers, we do 100% inspection before shipment. For any defective products you received pl...

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Do you have after-sales service for pet products? If we have questions, who should I ask?

Dear customers, send us email about the problems you have or leave us messages on whatsapp. ...

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What trade terms do you accept? What payment terms do you accept?

Trade terms: EXW, FOB, CIF etc. Payment terms: PayPal and T/T and Credit card on Alibaba.co...

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Can I make my own brand based on your products? Can you help me to do the product design?

Dear customer, we provide OEM ODM and private label service for our customers. Please leave the m...

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